Privacy Policy

THE URBAN KRAFT IMPEX RETURNS & REFUNDS:

Unboxing video will be compulsary for any returns, cancellations or refunds.

Handmade Item: Every Handmade item would have certain metal/plating anamolies or imperfections or veins in the stones as they are natural stones and real pearls. No returns or replacements will be accepted for Handmade items. The Urban Kraft Impex does not sell any perishable items.

No returns, No COD, and No cancellations on our discounted products like Buy1Get 1 or 50% off category, all orders under these will have shipping extra.

Below are the 3 steps for returning your The Urban Kraft Impex purchases.

• Inform: You need to share the name, image and video of the product via email at support@theurbankraft.co.in within 48 hours from the time you receive your product or whatsapp us at 7263046563. We will then approve your return request and then the next step follows.

• Return: Once you receive our confirmation for your return request approval, you need to ship us the products you wish to return with all the original packaging by keeping it safely back into the box/packaging. The product(s) should be shipped back to us within 5 days from the day we approve your return  request. The cost of shipping the product will be borne by the customer. The product(s) should be in its original and unused condition with intact packaging. We will not be able to process the refund coupon code if the product(s) is damaged or shipped without its original packaging. Please use a reliable courier service for shipping the product(s) and share the tracking details once the products shipped.

• Refund: The final step starts once we receive the returned package from you. Once we receive your package, we will inform you within 24-48 hours about the receipt. Upon quality check, we will calculate the applicable refund as per our Refund Policy.

Cancellation of your order:

• Every order is generally accepted within 1-2 days of order placement. Orders once placed on our website are only eligible for cancellation until they are shipped from our warehouse. Prepaid orders cancelled before shipping will be refunded as a refund-coupon-code. (5% deduction as PG charges)

• For handmade brass, pearl and raw stone collection, slight variation in colour, or plating might be expected from the given photos. No cancellation or returns or refunds will be accepted for these reasons.

REFUND POLICY

Mode of Refund

• Refund will be issued as a credit in the form of coupon code only within 2 days of approval. The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase.

Applicable Deductions

• Total of ₹250 towards the non-acceptance of prepaid orders will be deducted towards the forward and reverse shipment of the order being shipped back to our warehouse.

• Any refund coupon code of the previous order, if applied to a new order which is not accepted by you, will lead to expiry of the coupon code and cannot be used again. Please ensure prepaid orders placed using coupon codes are accepted by you.

• For any online prepaid transactions, where the amount is deducted from your card/wallet and the order confirmation is not received, please contact us before you place another order. We will confirm if your transaction was captured. In case of a new order placed before confirming with us, 5% towards the payment gateway charges will be deducted from the transaction amount before refund.

• For orders where the shipping charges were waived off as part of any offer, ₹125 towards the shipping from our warehouse to the customer will be deducted while processing refund coupon codes.

• A customer, who has used a refund code to place an order, returns the order, will only be eligible for a maximum of 1 refund codes tracing back to the original order.

Shipping Policy:

The Urban Kraft Impex ships orders within 3-5 days of receiving orders. All orders are checked and then only shipped. The total shipping time would depend on the location of the customer from Pune. All products will get shipped from Pune only.

 

Terms & Conditions
1. This document is an electronic record in terms of Information Technology Act, 2000 and rules
there under as applicable and the amended provisions pertaining to electronic records in various
statutes as amended by the Information Technology Act, 2000. This electronic record is generated
by a computer system and does not require any physical or digital signatures.
2. This document is published in accordance with the provisions of Rule 3 (1) of the Information
Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and
regulations, privacy policy and Terms of Use for access or usage of domain name
https://theurbankraft.in/ ('Website'), including the related mobile site and mobile application
(hereinafter referred to as 'Platform').
3. The Platform is owned by THE URBAN KRAFT IMPEX , a company incorporated under the
Companies Act, 1956 with its registered office at Sahyadri Park Sai Blessing, Salunke Vihar
Road, NEAR A B C FARMS, Pune Kondhwa Khurd ,Pune ,India (hereinafter referred to as
‘Platform Owner’, 'we', 'us', 'our')..
4. Your use of the Platform and services and tools are governed by the following terms and
conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which
are incorporated herein by way of reference. If You transact on the Platform, You shall be subject
to the policies that are applicable to the Platform for such transaction. By mere use of the Platform,
You shall be contracting with the Platform Owner and these terms and conditions including the
policies constitute Your binding obligations, with Platform Owner. These Terms of Use relate to
your use of our website, goods (as applicable) or services (as applicable) (collectively, 'Services').
Any terms and conditions proposed by You which are in addition to or which conflict with these
Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect.
These Terms of Use can be modified at any time without assigning any reason. It is your
responsibility to periodically review these Terms of Use to stay informed of updates..
5. For the purpose of these Terms of Use, wherever the context so requires ‘you’, 'your' or ‘user’ shall
mean any natural or legal person who has agreed to become a user/buyer on the Platform..
6. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR
AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE,
SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING..
7. The use of Platform and/or availing of our Services is subject to the following Terms of Use:
1. To access and use the Services, you agree to provide true, accurate and complete information
to us during and after registration, and you shall be responsible for all acts done through the
use of your registered account on the Platform..
2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy,
timeliness, performance, completeness or suitability of the information and materials offered
on this website or through the Services, for any specific purpose. You acknowledge that such
information and materials may contain inaccuracies or errors and we expressly exclude
liability for any such inaccuracies or errors to the fullest extent permitted by law..
3. Your use of our Services and the Platform is solely and entirely at your own risk and
discretion for which we shall not be liable to you in any manner. You are required to
independently assess and ensure that the Services meet your requirements..
4. The contents of the Platform and the Services are proprietary to us and are licensed to us.
You will not have any authority to claim any intellectual property rights, title, or interest in
its contents. The contents includes and is not limited to the design, layout, look and graphics..
5. You acknowledge that unauthorized use of the Platform and/or the Services may lead to
action against you as per these Terms of Use and/or applicable laws..
6. You agree to pay us the charges associated with availing the Services..
7. You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or
forbidden by these Terms, or Indian or local laws that might apply to you.
8. You agree and acknowledge that website and the Services may contain links to other third
party websites. On accessing these links, you will be governed by the terms of use, privacy
policy and such other policies of such third party websites. These links are provided for your
convenience for provide further information..

9. You understand that upon initiating a transaction for availing the Services you are entering
into a legally binding and enforceable contract with the Platform Owner for the Services..
10. You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as
applicable) and their respective officers, directors, agents, and employees, from any claim or
demand, or actions including reasonable attorney's fees, made by any third party or penalty
imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other
Policies, or Your violation of any law, rules or regulations or the rights (including
infringement of intellectual property rights) of a third party.
11. Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for
any failure to perform an obligation under these Terms if performance is prevented or
delayed by a force majeure event..
12. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed
by and construed in accordance with the laws of India..
13. All disputes arising out of or in connection with these Terms shall be subject to the exclusive
jurisdiction of the courts in Pune and Maharashtra .
14. All concerns or communications relating to these Terms must be communicated to us using
the contact information provided on this website

 

PRIVACY POLICY:

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.

• Company (referred to as either 'the Company', 'We', 'Us' or 'Our' in this Agreement) refers to The Urban Kraft Impex, .

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Country refers to: India

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Website.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to The Urban Kraft Impex, accessible from mydukaan.io/the16148

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Address, State, Province, ZIP/Postal code, City

• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read 'Where can I change the settings for disabling, or deleting local shared objects?' available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be 'Persistent' or 'Session' Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies

  Type: Session Cookies

  Administered by: Us

  Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

• Cookies Policy / Notice Acceptance Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

• Functionality Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.

• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

• To manage Your requests: To attend and manage Your requests to Us.

• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the 'Last updated' date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: